That being said, it’s important to approach support in a certain way. This is doubly the case when asking questions from something like an internet forum. It’s easy to forget that many people on there are simply volunteering time of their own good will. Plus the Linux community can seem quite imposing at times. If you’re unsure about where to start, this might help you.
1. Visit Specific Forums
Most of the time, you should visit your Linux operating system’s own custom forum before trying anything else. While there are many websites out there
This way, you might have shared problems with others
If you don’t find these forums to be active enough for your taste though, there are plenty of other communities
2. Do a Quick Search
While many people in the Linux community are happy to help out others, you should keep in mind that they’re doing this voluntarily. As such, before asking any sort of question, searching around for similar topics on the discussion forums
This way, if an issue has been resolved by someone else, you won’t be creating any more clutter. If it hasn’t (and the topic is new enough to still be the same problem), then you’ve found a place to ask your question. It’ll also be easier to address multiple people at once, rather than post by post.
In fact, some parts of the Linux community have this as an expectation of sorts. Arch Linux
Plus, showing that you’ve done some legwork also ups the chance of you getting help. It helps tell others that your problem is unique and therefore something that actually needs support on. And don’t forget, the whole investigation process can be quite useful for your Linux journey
3. Pick Your Titles Well
If you do end up posting a new question, be sure to make your issues clear from the start. Posting something vague as your topic only makes it harder to get support. After all, there are many reasons a computer isn’t working as it is. By narrowing it down, to say, booting problems
You should aim to be as specific as possible, clearly stating what your issues are as your topic. This is much better than trying to grab attention by playing up your problem with all-caps and vague complications. You should also keep in mind which sub-forum your issue belongs in.
In general, most forums will have multiple sections dedicated to specific types of support. This makes it easier to gain the help you need, so long as you post in the right place. Plus, it makes navigating through lots of calls for aid much easier to handle.
By combining both a meaningful title and the correct location for it, your post will be that more likely to be seen and responded to.
4. Provide Relevant Information
This goes without saying, but it’s good practice to provide details about the sorts of things you want to achieve or fix. Giving what you know upfront can speed up the process of getting help, and puts less work on others. It also ties in with showing what you’ve already done — work you’ve put in to help narrow down a solution.
For example, if you’re having troubles with a specific application, you could try attaching its configuration file(s)
That aside, it can be quite educational. You might even start to practice your own troubleshooting skills
5. Give Something Back
Eventually, you’ll begin picking up more and more about Linux. Once you’re at that stage, why not give back to the community
And in a way, you can learn a lot about how your own computer works, especially if you have to explain difficult concepts such as the Linux kernel
Not to mention, it’s just a nice thing to do, especially if you’ve gotten things out of your Linux operating system’s forum. And the spirit of working together to help others on a common goal is very much an open source philosophy
Ever shared your tech problems with a forum or discussion board? How did it go? Have you had any Linux forum success stories?