Following in the footsteps of its United States and United Kingdom operations, EMC today announced the launch of consulting services for Asia Pacific and Japan as well as Latin America. With the increasing emphasis on storage management, and addressing a need to educate customers on the benefits of information lifecycle management (ILM), EMC is building on the consulting services operation it has used in the US for close to three years by establishing the EMC Consulting brand in Australia and other global regions. "We've already been providing consulting services for many of our customers in Australia, this announcement gives us a brand to publicise the consulting services we offer" said Jordan Reizes, marketing director for EMC Australia and New Zealand. The main areas addressed by EMC Consulting include: classification and policy services, architecture and consolidation services, storage management optimisation services and information protection services. As the storage … [Read more...] about EMC Australia launches consulting services
This guest post comes courtesy of Jason Bloomberg, managing partner atZapThink. By Jason Bloomberg ZapThink revels in stirring up controversy almost as much as we enjoy clarifying subtle concepts that give architects that rare "aha!" moment as they finally discern the solution to a particularly knotty design problem. Last month's "process isomorphism" ZapFlash, therefore, gave us a particular thrill, because we received kudos from enterprise architects for streamlining the connections between Business Process Management (BPM) and Service-Oriented Architecture (SOA), while at the same time, several industry pundits demurred, disagreeing with our premise that services should correspond one-to-one with tasks or subtasks in a process. Maybe we got it wrong, and inadvertently mislead our following of architects? Or perhaps the pundits were off base, and somehow ZapThink saw clearly a best practice that remained obscure to other experts in the field? Upon further consideration, the true … [Read more...] about Speaking of SOA: Are services nouns or verbs?
When it launched earlier this year, Microsoft's Office 365 was missing one important feature. Although you could connect it to all manner of smartphones using Exchange ActiveSync, BlackBerry devices were limited to using the slow consumer-oriented BlackBerry Internet Service (BIS) to scrape Office 365's webmail. RIM promised some form of integration with its BlackBerry Enterprise Server (BES), and it's finally arrived with the public beta of BlackBerry Business Cloud Services for Microsoft Office 365. Setting up There are very few differences between BES on-premises and in the cloud when it comes to activating devices — you're just limited to the web console tools and your wireless data plan There's not much of a learning curve, as the new cloud-hosted BES at the heart of the Business Cloud Services looks much like the familiar BES 5.0, with the same web user interface for both administrators and end users. However the version number tells a different story — … [Read more...] about BlackBerry Business Cloud Services for Office 365
When you're a Fortune 500 insurance company with 40 million customers across the globe it's absolutely critical that your field force has access to real-time business information whenever or wherever they may need it so they can serve customers and potential policy holders faster and more efficiently. Just ask Aflac CIO Gerald Shields.Related StoriesBest BlackBerry Shortcuts: Aflac's Mobile Guru Shares TipsNearly 95 Percent of Enterprises Using Mobile ApplicationsMobile/Wireless Skills to Top IT Manager Most Wanted ListsThe Future of Enterprise Mobility: Seven PredictionsThat's why Aflac developed and deployed a handful of offerings that can access that information remotely via a variety of mobile devices including notebook computers, PDAs and smartphones like BlackBerrys and Palm Treos. And the company's had so much success with the initial offerings that it's already working on expanding the portfolio."Our overall goal is really to empower the field force, to make them more … [Read more...] about How Insurance Giant Aflac Made Mobile Applications Its Policy
The Terminal Services Gateway is simply a HTTPS-based connection for remote desktop. It does this by providing native encryption, using port 443, allowing enhanced logging, policy configuration, and central controlling of the remote desktop connections. The Terminal Services Gateway is a new role that is made available with Windows Server 2008, and it can provide some features that network administrators may be excited to use. The fundamental point is that the connections use port 443, instead of 3389, for traditional connections. With 443 being used, there is a certificate exchange, which is a good thing. Further, the Terminal Server Gateway's Web front end can manage connections to resources on different networks that may contain NAT addresses, which when managed point-to-point from clients and VPN based connections could be a mess. With the Terminal Services Gateway, this can be consolidated to a single host that has specific rules that all clients come into and through with the … [Read more...] about Terminal Services Gateway is a good way to go for remote desktop
After much research and analysis of credit card processors, we recommend Flagship Merchant Services as the best high-volume credit card processor for small business. Best value for high-volume salesWe like Flagship Merchant Services because it offers the best pricing for small businesses with a high volume of sales. It has been around for 15 years and is used by brands such as Subway, Verizon and Avon, but is also designed for and easily accessible to smaller merchants and even mom-and-pop shops.Unlike many credit card processors for small businesses, Flagship doesn't force you into credit card transaction rates that are best for businesses that are only starting out, or one-size-fits-all pricing structures that could end up costing you big bucks in the long run. Instead, Flagship gives small businesses an opportunity to choose the type of pricing that best suits their needs. Rates are based on several factors, such as your type of business, ways you wish to accept credit cards, … [Read more...] about Flagship Merchant Services Review: Best High Volume Credit Card Processor
More business is lost due to poor service and poor treatment than poor product. Customers should be treated as a welcome guest when they call a business or come in a store, and often we're treated as an annoyance or an interruption. I go around the country training corporations, associations and businesses to do a better job when the public calls. Sharing my ideas, tips, skills and techniques with companies who want to improve communications with their customers helps them improve the bottom line and foster a positive image.I had a terrible customer service experience with an insurance company so I called the agent and cancelled all my policies. He wanted details. I told him, "his people stink" and told him how I was treated. He asked me to come to the office and tell his staff what happened and how they could improve their service. I went in and spent about 30 minutes explaining how I should have been handled – what they should have said and done. And that was the … [Read more...] about The Telephone Doctor: How I Became a Customer Service Guru
Google has a strange clause in their policies document that may affect platforms like AddThis and ShareThis who provide social sharing buttons (or widgets) for websites and blogs.If you add a Google +1 button to your website, Google Analytics can automatically track how site visitors are using that button without you having to modify the code.Alternatively, you can use the analytics services of external social sharing platforms – like AddThis or ShareThis – to record interactions that people are having with the Google+ button (and other social buttons) on your web site.Google’s button policy document however discourage that approach: Publishers may not sell or transmit to others any data about a user related to the user’s use of any Google+ button. For the avoidance of doubt, this prohibition includes, but is not limited to, any use of pixels, cookies, or other methods to recognize users’ clicks on a Google+ button, the data of which is then disclosed, … [Read more...] about Google’s Policy on Tracking Clicks on the Google+ button